cb99's Commitment to Responsible Gaming
Play for fun, stay within your limits. cb99 is always by your side — use our tools and support to ensure safe gaming.
Our Commitment
cb99 believes that online gaming is an enjoyable form of entertainment — but it is only truly enjoyable when done responsibly. We want every one of our users to play in a safe environment, stay within their limits, and get help immediately when needed.
Gaming is never a solution to financial problems and should not be considered a way to earn income. When playing on cb99, it is very important to stay aware of your budget, your time, and your mental well-being.
The cb99 platform is open only to those aged 21 or above. Minors opening accounts or participating in gaming is strictly prohibited. This policy applies to all our services and offerings.
Key Tools for Responsible Gaming
Set Deposit Limits
Set a daily, weekly, or monthly deposit limit. This keeps your budget under control and prevents unplanned overspending. Limit settings take effect immediately.
Time-Out Break
Take advantage of temporarily suspending your account for a set period. You can choose a time-out ranging from 24 hours up to six weeks. During this period, logging in or placing bets will not be possible.
Self-Exclusion
Activate a long-term or permanent self-exclusion. Once active, the account remains completely locked until the set period ends. This is the most effective step in serious situations.
Loss Limit
Set a loss limit to stop betting after losing a specified amount. Once this limit is reached, the system will automatically stop you. This is very useful for avoiding impulsive decisions.
24/7 Support
If you experience any problems with gaming, contact cb99 via live chat or email ([email protected]). Our team is always ready to assist in Bengali and English.
Age Verification
cb99 verifies age at registration. Only those aged 21 or above may open an account. Protecting minors is one of our highest priorities.
Warning Signs of a Problem
If you notice any of the following in yourself, it means gaming is becoming a problem. Becoming aware in time is the first step toward a solution.
- You are spending more time or money than planned
- You are betting again to recover losses ("chasing losses")
- You are diverting attention from family or work for gaming
- You are lying to family about gaming spending
- You are using gaming to reduce anxiety or stress
- You are betting with borrowed money or spending funds meant for essential expenses on gaming
- You want to stop playing but cannot
Seeking help is a sign of strength
If you notice any of the signs above in yourself, please contact cb99 support immediately. Our team will guide you toward the right assistance with empathy. In the interest of your safety, we may apply protective limits to your account if needed.
- Live Chat: available 24/7, in Bengali and English
- Email: [email protected]
- Self-exclusion requests are processed immediately
How to Use the Protection Tools
After logging in to your cb99 account, simply follow these steps:
- 1 Log in to cb99 and go to Account Settings. Look for the "Responsible Gaming" section there.
- 2 Open the Deposit Limit or Loss Limit section. Enter the maximum amount that suits you and choose a time period (daily / weekly / monthly). The change will take effect immediately.
- 3 To take a temporary break, go to the Time-Out section. Select your preferred duration. The account will not reactivate before the period ends.
- 4 For a long-term or permanent break, choose the self-exclusion option. Select a duration and confirm. Once this process begins, it cannot be cancelled by you.
- 5 For any issue, contact us directly via live chat or at [email protected]. Our team will help you take the right steps.
Core Principles of Responsible Gaming
Plan your budget
Before you start gaming, set a clear budget for yourself — an amount that, if lost, will not affect your daily life. Money for rent, food, or your children's education should never be used for gaming.
Respect time limits
Playing for a long uninterrupted stretch reduces your ability to make sound decisions. Set a time limit for yourself before each session. cb99's time-out feature helps with this.
Don't make decisions based on emotion
When you lose, do not immediately place larger bets to try to recover — this is known as "chasing losses" and increases financial harm. Keep a clear head and stick to your plan.
Gaming is entertainment, not a source of income
Outcomes on cb99 are entirely random and cannot be determined in advance. No strategy, pattern, or method can guarantee a win. Always view gaming as a form of entertainment.
Protecting minors
If your device is used by family members or children, keep your account logged out and do not share your password. No one under the age of 21 may register or play on cb99. If this rule is violated, the account will be permanently closed.
Talk to family and friends
Have an open conversation with those close to you about your gaming habits. Their support and advice often plays the biggest role in resolving problems. There is no shame in it — seeking help in time is the wisest thing to do.
Self-Exclusion & Account Control
Temporary Break
Lock your account for 24 hours to six weeks. It will reactivate automatically when the period ends.
Long-Term Break
Keep your account closed for six weeks to one year. Login will be completely blocked during this time.
Permanent Exclusion
If you want to close your account permanently, contact support. This decision cannot be reversed.
Via Support
Send a request via live chat or to [email protected] and we will lock your account on your behalf.
Frequently Asked Questions
Enjoy safely, stay within your limits
Enjoy cb99's thousands of games — always responsibly.