cb99's Privacy Policy
cb99 is always committed to protecting your personal information. Read this policy in detail to learn how we collect, store and use your data.
Introduction & Applicability
cb99 is a Bangladesh-focused premium online gaming platform. By using our website, you agree to the terms described in this privacy policy. This document tells you what types of information cb99 collects, why it collects them, and how that information is used and kept secure.
cb99's privacy policy applies to its website, mobile version, and all related services. If you create an account on our platform, play any game, make a payment, or seek support — this policy applies to you.
Data Collection & Use
What Information We Collect
When you open an account at cb99 and at various stages of using the platform, we may collect the following types of information:
- Identity information: name, date of birth, national ID number (where applicable)
- Contact information: email address, mobile number
- Financial information: payment method (bKash, Nagad, Rocket or bank transfer), transaction history
- Technical information: IP address, device type, browser details, login time and date
- Gaming information: play history, bet amounts, win/loss records
- Communication records: your conversations with our support team via live chat or email
How We Collect Information
cb99 collects information in various ways. Notable among these are:
- Information you provide directly during the registration process
- Information collected during payment transactions
- Technical information collected automatically through cookies, log files and web beacons
- Information provided when contacting support services
- Analytical data generated from your patterns of platform use
Purposes for Using Information
cb99 uses your personal information only for specific, legitimate purposes:
- Creating and managing your account and verifying your identity
- Processing deposit and withdrawal transactions (for deposits and withdrawals of a minimum of ৳500)
- Preventing fraud, ensuring security and maintaining fair play
- Providing customer support — via 24/7 live chat and email
- Monitoring play patterns to ensure responsible gaming
- Improving platform performance and refining the user experience
- Managing bonuses, promotions and VIP benefits
Data Protection & Security
Data Storage & Security Measures
cb99 follows industry-standard technology and security practices to keep your personal information secure. Our protection methods include:
- SSL encryption — high-grade encryption is used for all data transmission
- Firewalls and intrusion-detection systems
- Dedicated security layers for payment information
- Employee data-access controls — only authorized personnel can view sensitive information
- Regular security audits and testing
Data Retention Period
cb99 retains your personal information for as long as necessary. Specifically:
- For active accounts — information is retained until the account is closed
- Financial transaction records — for the period required under applicable laws and regulations
- Some information may be retained after account closure to meet legal obligations
- Marketing-related information — until you withdraw your consent
Third Parties & Data Sharing
Sharing Information with Third Parties
cb99 does not sell or rent your personal information to any third party. However, limited information may be shared in specific circumstances:
- Payment processors (bKash, Nagad, Rocket or banks) — information necessary to complete transactions
- Technology service providers — for platform operations, but they may not use your information for their own purposes
- Law enforcement agencies — where there is a legal obligation or a need to assist in a fraud investigation
- Responsible gaming services — where required for player protection
All third parties are required to comply with our strict privacy standards and may only use information for the specified purpose.
Cookie Policy
cb99's website uses cookies and similar technologies. These help improve your browsing experience, remember your preferences and analyse platform performance.
- Essential cookies — essential for basic platform functionality; these cannot be disabled
- Functional cookies — remember your preferences and settings
- Analytical cookies — collect information to understand user behaviour
You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
Your Rights & Controls
User Rights Regarding Personal Data
As a cb99 user, you have a number of rights regarding your own personal information:
- Right of access — the right to know what information we hold about you
- Right to rectification — the right to have incorrect or incomplete information corrected
- Right to erasure — the right to request deletion of your information in certain circumstances
- Right to restrict processing — the right to have data processing limited in certain cases
- Right to portability — the right to receive your information in a structured, readable format
- Right to object — the right to object to the use of your information for specific purposes
To exercise these rights, please contact our support team.
Marketing Communications & Consent
cb99 may send you information about bonuses, promotions and new features. Regarding these communications:
- You can opt out of marketing messages at any time
- Notification preferences can be managed from your account settings
- Opting out of marketing communications will not affect transactional messages (such as payment confirmations)
Protection of Minors
cb99 is for people aged 21 and above only. Our platform does not knowingly collect any information from minors. If we learn that someone under the age of 21 has created an account, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has created an account on cb99, please contact our support team directly.
Special Provisions & Final Clauses
Data Transfers
To operate cb99's services, your information may be stored or processed on servers located in various countries. Regardless of where data is processed, we are committed to maintaining the protection standards described in this privacy policy.
Agreements with third-party service providers ensure that they follow appropriate data-protection measures.
Response to Security Breaches
If a security breach occurs in our systems, cb99 will act promptly:
- Launch an immediate investigation into the incident
- Notify affected users as quickly as possible
- Take the necessary technical steps to limit damage
- Apply enhanced security measures to prevent such incidents in the future
Policy Changes & Updates
cb99 may update this privacy policy from time to time. For significant changes, we will post a notice on the platform and, where possible, inform you via your registered email. Continued use of the platform after any changes will be taken to mean that you have agreed to the updated policy.
The date of the most recent update will always be noted at the beginning or end of this page.
Applicable Law & Jurisdiction
This privacy policy is governed by applicable law. Any dispute arising from this policy will be resolved through dialogue and negotiation.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact our support team. cb99's support team provides service in Bengali and English.
Live Chat Support
Use live chat directly for 24/7 instant support. Available in Bengali and English.
Email Contact
Email us for any privacy-related requests:
[email protected]