cb99 FAQ — All Your Questions Answered in One Place

Before speaking with the support team, have your cb99 registered username or email address, a description of the issue, and — if applicable — the date and amount of the relevant transaction on hand. This helps identify the problem faster and speeds up the resolution.

cb99 customer support is active seven days a week, 24 hours a day — that is, 24/7. At any time of day, even at midnight, you can get help via live chat or email.

Yes, cb99's support team provides service in both Bengali and English. Bangladeshi players can comfortably describe their issues in Bengali and will receive replies in Bengali.

cb99 has two support channels — live chat and email. Live chat allows direct, real-time conversation. To contact via email, write to [email protected]. No other channels are available.

For urgent or immediate issues, live chat is more effective since it allows direct conversation. If you want to send detailed descriptions or screenshots, use email ([email protected]). cb99's team is active 24/7 on both channels.

The minimum deposit amount for every payment method at cb99 is ৳500. Whether you deposit via bKash, Nagad, Rocket, or bank transfer, the minimum amount remains the same.

cb99 does not impose its own service charge on deposits. However, your mobile banking operator (such as bKash or Nagad) or bank may charge their own transaction fees — check the terms and conditions of the relevant service for that. There is no additional deduction from the cb99 platform.

Log in to your cb99 account, go to the Deposit section, and select the Nagad option. Send a minimum of ৳500 to the displayed Nagad number from your Nagad app or USSD menu. After sending, enter the Transaction ID in the deposit form. The funds will be added to your account quickly.

Log in to cb99 and select bKash from the deposit page. Send Money to the designated bKash number — minimum ৳500. Collect the Transaction ID from the bKash confirmation SMS, enter it in the specified field, and confirm the deposit. If successful, the balance will update instantly.

cb99 offers several popular markets for cricket — match winner, toss winner, total runs (over/under), number of wickets, top run-scorer batsman, runs in the first over of an innings, and total score range for each team. These markets are especially active during BPL, T20 World Cup, and IPL.

Yes, cb99 offers in-play or live betting. You can place bets in real time even while a BPL or T20 international match is in progress. Odds change along with the match situation, so timing your decisions is important.

Decimal odds are numbers such as 2.50 or 1.80. Multiply your stake by this number to get your total return — which includes your original stake. Example: ৳1,000 stake × 2.50 odds = ৳2,500 total return, where ৳1,500 is profit. The higher the odds, the larger the potential win — but the lower the probability.

An accumulator (or "acca") combines multiple betting selections into one. You win only if all selections are correct — if even one is wrong, the entire stake is lost. The odds multiply together, so the potential win is much larger. For example, combining two separate markets in a Bangladesh vs India match increases the total odds.

At cb99 you will find betting markets for BPL (Bangladesh Premier League) and international cricket — including T20 World Cup, IPL, and various other tournaments. Different markets are active for both local and international level matches. Visit the cricket page for more details.

A username is best made up of a combination of English letters and numbers, and easily guessable names (such as your real name or phone number) should be avoided. A password needs to be at least 8 characters long — including uppercase and lowercase letters, numbers, and special characters ($, #, @) — which significantly improves security. Do not use the same password on other sites.

When logging in from a new device or browser, cb99 may request additional verification — typically a code sent to your registered email or phone. This is a normal security process. If you have trouble receiving the code, contact live chat or [email protected].

Use the "Forgot Password" option on the cb99 login page. Enter your registered email address and a reset link will be sent. The link must be used within a specified time. If you do not receive the email, check your spam folder; if the problem persists, get help via live chat.

After logging in, go to the Account Settings section to update your personal information (name, email, phone number). Some changes may require identity verification. Contact live chat for assistance — the team is ready 24/7.

To create a strong password, use at least 12 characters — mixing uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (@, $, !). Avoid your own name, date of birth, or simple sequences like "12345". Using a different password for each site is the most secure practice.

Change your password immediately and report the matter to cb99 via live chat or [email protected]. The support team will review account activity and take the necessary protective measures. End all sessions from any device you suspect had unauthorized access.

Never. No cb99 employee or support representative will ever ask for your OTP, password, bKash PIN, or Nagad PIN. If anyone asks for these, it is an attempted fraud. Do not share this information with anyone — not even people you know.

The only official domain for cb99 is cb99.bar. Any other domain — such as cb99.live, cb-99.com, or cb99bet.net — may be a fake site. Check whether the site has https:// and read the URL carefully in the browser's address bar. If in doubt, go directly by typing cb99.bar.

cb99 keeps all your personal and financial information protected using SSL encryption technology. This technology transmits your data in encrypted form so that third parties cannot easily read it. Ensuring fair play and secure transactions is cb99's core commitment.